The FMCSA expanded its 24-hour toll-free driver hotline January 8 to include taking calls from consumers concerning violations. The line, which was mandated in the Transportation Equity Act for the 21st Century, was started in September 1998. Consumers can call the hotline to complain about household goods carriers. Previously, the Interstate Commerce Commission handled consumer complaints.

A carrier that receives numerous complaints will be referred to the FMCSA's Household Goods Enforcement Team for an on-site review. The FMCSA says the hotline will provide an opportunity for consumers who have been affected by non-compliance to seek a remedy. The identities of those who file complaints will be kept confidential, the agency said.

Consumers may call the hotline directly at (888) DOT-SAFT to report a complaint. They also can send complaints in writing to the FMCSA's office of Public and Consumer Affairs. Complaint forms are available from the Office of Public and Consumer Affairs or from the FMCSA Web Site.